"What I like most about CyberCollect is the ease of producing and
modifying letters, the search capabilities, and creating reports. On
the old system the collectors had to wait on IT to produce this
information. Now we can do this ourselves. The collectors really
enjoy the flexibility of the product. We always receive outstanding,
excellent response time and problem resolution from customer
support. And, the product has saved us time and money!"
George "Skip" Ertz, Collections Team Manager,
Florida Central Credit Union
|
"CyberCollect is so user friendly. It's very easy for a
collector to view where they are in their queue load, and
what needs to be done first. And the reports are wonderful!!
They are generated at the push of a button, and the time
line is none!! Our workflow has now been streamlined for
more effective collections work. Also, the customer support
is EXCELLENT!!! The staff is always able to assist with any
issues."
Tracie L. Davis, Collection Manager, Tampa Bay Federal
Credit Union
|
"What I like most about CyberCollect is that it gives us the
ability to change the field names on the screen to suit our
specific needs. The report and query feature has had the
most positive impact on our business. We couldn't report on
certain aspects of our business previously. We now have
reports available that are critical to our business. We can
track our collectors' productivity and set performance
standards for them. Our productivity has definitely
increased. And the support is excellent and very
responsive."
Bob Katen, Senior Vice President, Fairpay
Solutions |
"CyberCollect
is a great tool to efficiently manage the entire collection
process, increase the return on collections, and decrease
delinquencies and charged-off accounts. Workloads are
prioritized and distributed, and the activity of collectors
is tracked for reporting purposes. The support staff is
always very helpful and willing to answer questions. Even
though we are hours away, if we have a question, we just
call and they connect right up to our computer and explain
what's going on. I could not ask for better service!"
Tammy Villeneuve, Credit and Collections
Supervisor, Ontera |