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"What I like most about CyberCollect is
the ease of producing and modifying letters, the search capabilities, and
creating reports. On the old system the collectors had to wait on IT to
produce this information. Now we can do this ourselves. The collectors
really enjoy the flexibility of the product. We always receive
outstanding, excellent response time and problem resolution from customer
support. And, the product has saved us time and money!" |
"CyberCollect
is so user friendly. It's very easy for a collector to view where they are
in their queue load, and what needs to be done first. And the reports are
wonderful!! They are generated at the push of a button, and the time line
is none!! Our workflow has now been streamlined for more effective
collections work. Also, the customer support is EXCELLENT!!! The staff is
always able to assist with any issues." |
"What
I like most about CyberCollect is that it gives us the ability to change the
field names on the screen to suit our specific needs. The report and query
feature has had the most positive impact on our business. We couldn't report
on certain aspects of our business previously. We now have reports available
that are critical to our business. We can track our collectors' productivity
and set performance standards for them. Our productivity has definitely
increased. And the support is excellent and very responsive." |
"CyberCollect
is a great tool to efficiently manage the entire collection process,
increase the return on collections, and decrease delinquencies and
charged-off accounts. Workloads are prioritized and distributed, and the
activity of collectors is tracked for reporting purposes. The support
staff is always very helpful and willing to answer questions. Even though
we are hours away, if we have a question, we just call and they connect
right up to our computer and explain what's going on. I could not ask for
better service!" |